We’re here to help! Below is a list of our frequently asked questions. Select one of the tabs below to find a question and answer.
If your question has not been answered, please contact Broadway Across Canada Customer Service so that we may be able to speak with you personally.
On-sale dates vary by show. The best way to be notified when shows go on sale is to join our eCLUB, which you may sign up for here.
Please visit our Shows page for general information about our upcoming productions.
Please call the Centre in the Square at 519.578.1570. A full list of accessible services for each venue can be found here.
Our eCLUB is a free electronic mailing list that gets you access to advance offers for select local Broadway shows BEFORE they go on sale to the public! You may also receive priority offers and discounts to other live entertainment events in your area, plus monthly eNewsletters and special offers from Broadway in New York City. Join our eCLUB here!
Please email us at CanadaService@BroadwayACrossCanada.ca.
You can sign in here.
All sales are final and refunds cannot be given.
To update email preferences, please click here and submit the email address attached to your account. You will receive an email notification with more instructions.
If your tickets were misplaced or destroyed and you purchased them through an authorized ticket source (Broadway Across Canada or Centre in the Square), a record of your sales transaction exists and we could accommodate you. Please contact your point of purchase as soon as possible to verify your options for replacement tickets.
We understand that emergencies happen. Unfortunately, we are not able to honor unused tickets for a missed performance. No refunds can be given for past performances.
In the unlikely event that a performance is cancelled, Broadway Across Canada and the Centre in the Square will inform customers via phone, email, or mail with information regarding the ticketing policy. Ticket holders are encouraged to return to their original point of purchase for more information.
In cases of inclement weather, we strongly recommend that patrons travel safely and allow plenty of time to arrive at the theatre. During inclement weather, updates will be posted on our Facebook and Twitter pages and on the Broadway Across Canada – Kitchener homepage.
We advise all customers to contact their original point of sale. If you bought your tickets through the Broadway Across Canada, you may email us at CanadaService@BroadwayAcrossCanada.ca.
Lucky Seat (digital lottery) policies vary between productions and are often not determined until shortly before the show. Sign up for eCLUB to receive Lucky Seat notification.
Please reach out to Lucky Seat directly by emailing firstname.lastname@example.org.
Broadway Across Canada requires that every person, regardless of age, must have a ticket. Age recommendations vary by production. Please visit our Shows page for performance descriptions and age recommendations.
All ticket donation requests must be made on organization letterhead. You can request a donation by emailing CanadaService@BroadwayAcrossCanada.ca or sending a letter of request to:
Broadway Across Canada
290 Picton Ave – Suite 103
If you have forgotten your password, click here to access the eCLUB login page and select “Forgot Password?” when signing in.
To update your personal information on your eCLUB account log into your account here.
The group minimum usually ranges from 10 to 15 people. Please visit our Groups page here for more information on individual productions and their policies.
Special group rates are available on select performances, price levels, and engagements and generally range from 10% – 20% off per ticket. The size of your group can also affect the discount you receive – larger groups may be eligible for more of a discount.
Tickets may be subjected to a per-ticket Group Sales and Facility fee. Additional fees may apply for online Group Sales orders or added-value special events.
Many shows do offer a special rate to student and senior groups. Please call your group sales manager at 1.800.889.8457 or email Canada.Groups@BroadwayAcrosCanada.ca to discuss the various options available to your group.
Early Bird pricing, if available, has a steeper group discount on select performances and price levels. Early Bird payments are typically due prior to the show’s public on-sale date (generally 8 weeks prior to opening night). Should you require more seats after the Early Bird deadline has passed, we may be able to honor the same rate depending on the performance.
Purchasing Group Tickets
Fill out a request form on our groups page, click here. You may also contact our Group Sales department at 1.800.889.8457.
For our traditional group purchasers, when submitting a request form, you can specify a desired section and/or price level for your group. Group requests are filled on a first-come first-serve basis from the best available inventory at the time of the order unless otherwise specified. In order to accommodate your request, your group may need to spread throughout the theatre in various rows, sections, and/or price levels.
Group clients may reserve tickets in advance and will be invoiced for their seats to allow time to collect funds from group members. Our Group Sales Department can give you more details on the payment options upon reservation. When purchasing an Express Group, if available, full payment is due at time of checkout.
Payment dates on traditional group orders vary depending on the show and performance date. When you receive your group contract with your reserved seat locations, the payment date(s) will be included. If you would like to make your full payment earlier than the final due date, you are more than welcome. If you have any questions regarding payment dates, please contact your Group Sales Department at 1.800.889.8457.
If you’ve submitted a group request and tickets are currently reserved on your account, you may adjust the number of seats as long as you maintain the group minimum. Once the final payment is made you may not subtract tickets, you may only add.
General Group Questions
You do not need to wait until tickets are on public sale. You may submit a group request for most productions as soon our season is announced.
There are no refunds or exchanges on group tickets.
Shows may offer complimentary tickets to large groups. Please contact your Group Sales Department for more details.
We aim to respond to all inquiries within 1-2 business days, but sometimes we experience a heavy volume of requests and it may take a little longer.
Once your final payment has been processed, your tickets will be printed and shipped to the address on your account. Tickets purchased closer to the performance date may need to be held at the box office for will call pick-up. In that case, one individual must pick up all tickets and distribute them to the group. Please notify the Group Sales Department when making your final payment if you have any ticket shipping questions.
If you are filling out an online request form, please highlight the accessible need in the comments section, or contact a Group Sales Representative prior to filling out the form to address the request.
If tickets are lost or misplaced, please notify the Group Sales Department immediately for assistance on reissuing the tickets. We cannot assist with reissuing tickets without exact seat numbers, so please keep track of locations when distributing tickets to group members. Once a ticket is reissued with a new barcode the original ticket will be voided for use to enter the theatre.
While Broadway Across America has many cities in its network, we are only able to help you with Group Sales in Canada. However, we’d be happy to put you in touch with our colleagues in other cities so you may book your group tickets. You’ll be sure to get the same great service from our colleagues as you have from us! For a full list of cities in our network, please visit www.BroadwayAcrossAmerica.com.